Shipping Information
At Timber and Pine PNW, we offer fast and reliable shipping to ensure that your order arrives on time. We take great care in packaging your items to ensure they arrive in the same condition as when they left our store. Our shipping rates are competitive and vary depending on the size and weight of your order. If you have any questions about shipping, please feel free to contact us.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Timber and Pine PNW. If for any reason you are not, we offer hassle-free returns and exchanges. Please contact us within 14 days of receiving your order to initiate a return or exchange. Items must be returned in their original condition and packaging. Shipping fees are non-refundable. If you have any questions about our return and exchange policy, please don't hesitate to contact us.
* Any custom work or wood burnings can not be returned or exchanged without proof of damage. *
Please be advised that all wood burnings are custom-made and cannot be returned or exchanged after the order has been processed. Should your product arrive damaged, we will gladly assist with a return or exchange upon receipt of valid proof of damage. Thank you for your understanding